MPS has several thousand customers nationwide with the most experienced staff in the industry.  There is a common thread in the customer testimonials listed below:  our level of service, fast turn-around and high quality recertified media.

First and foremost, I would like to say THANKS for the service I have received from you personally Neil and to Magnetic Products. Over the years you have gotten me out of some tight spots and that doesn't go unnoticed. You have always provided competitive pricing, but the level of service is impeccable. Over the years we have progressed from the round reel environment to our present 3592 cartridge, and the transition of media has been seamless with you. The recondition product you offer has worked great for us, and you always back what you sell - which is somewhat unique in this day and age. CDS looks forward to many years in the future of a rewarding relationship with you and your company. Thanks for all of your hard work!

John - Iowa

Magnetic Products & Services, Inc has been a highly valued partner as we expand our magnetic media pools.  MPS consistently exceeds expectations with speedy delivery and accurate, competent service.  The quality of the recertified media is excellent.   Kathy, has been instrumental as we address deadlines, verify orders and labeling.  We will continue to purchase our media from MPS because of the value and quality of service.

Mike - Texas

Just a quick not to express my gratitude for the efficient service and attention to detail in the quality of tapes we have received from Magnetic Products & Services, Inc. and you as our account representative in the past three years.  We turned to your company as a reliable source of high-quality, cost effective re-furbished tapes.

Stephen - Texas

"If there was ever a business that could boast a successful relationship with a client over a long distance, it would be Magnetic Products & Services.  I have been dealing with them for over 7 years and have never been disappointed.  Other vendors have come in to attempt being our media supplier only to find that Magnetic Products & Services was able to supply us at a better price than what they get their products at.  I have never before seen a competitive vendor end up being a client of the competition!

The rapport I have with the sales staff is superior as well.  It is not just prices, but service and knowledge as well.   They stand behind what they sell and deliver as promised."

Joseph – New York

I would like to extend my thanks for the efforts of the Magnetic Products team.  In all of our regular requests, emergency delivery requests and special order requests the response has been notable.  Mary has gone out of her way even on weekends to meet our emergency delivery needs.  The team turns around special design requests in remarkable speed, I often have samples to review on the same day.  Pricing is reviewed and adjusted with each individual order allowing for volume and product pricing discounts.  It is encouraging to know that I am getting the best product for a good price.

Connie - Illinois

We have been purchasing products from Magnetic Products for the last 9 years. I have purchased a great deal of new product, as well as thousands of recertified tapes, with no problems. I manage the tape library for a large Insurance company. The people at Magnetic Products are friendly and extremely professional, and you won't beat their prices and their service. If you want a good solid, reputable company to do business with, then give them a call. You won't regret it. I give you my word.

Fran - Connecticut

We have bought various recertified media over the years from Magnetic Products and Services, and have not encountered problems writing and reading the media.  The media has proven reliable and cost effective.  It is one of the options we have looked when looking to purchase tape media for computer operations.

Joe - Illinois

Magnetic Products & Services has been our media vendor for nearly a decade.  They have consistently provided us with high quality recertified media, which has made a significant impact on our tape budget.  In addition, they track our vol-ser sequences for us, eliminating mistakes and simplifying the reorder process for us.” 

Ken - Georgia

I’m a manager of a 24/7 Data Center in Hawaii and there’s a myriad of backup processes that take place everyday.   Requests come in constantly, sometimes at the last minute, for backup media (tape, labels, etc.).   Magnetic Products & Services, especially Ms. Mary Novakowski, has always provided my department the necessary media on a timely basis.  I highly recommend Magnetic Products & Services because their customer service is exceptional – they truly care and treat you like “Family”.” 

-- An "extremely" pleased customer!

Stan - Hawaii

It is with great pleasure to be working with a vendor like Magnetic Products who understands our tape storage requirements and at times the urgency of our needs and how you have shown great flexibility and understanding in accommodating these business needs. It is very important for us to have a close and excellent business relationship with a vendor who can respond very quickly to our backup tape requirements. The special service you have provided allowed us to continue with our backup operations without disruptions and minimizes our risks and vulnerabilities. The value added to your service is very much appreciated. I wish you and Magnetic Products success in capturing a bigger market share of the backup tape industry, as you certainly are deserving of it.

Satisfied customer in New York

I very much appreciate and thank you and the MPS team/family for the support you provided when we needed it.  You as my contact and MPS came through and delivered vital supplies for our recovery efforts.  With short notice you provided us with a large order of labeled and initialized tapes in less than a 24 hour period.  Your team made it a priority, you handled the logistics to get them to our recovery center and your leadership Michelle, Kristine and possible others allowed you to help us even when I could not give you a PO number for the supplies.  As we recovered many more orders came and were delivered.  Tapes and platters to process our applications.  Cases and locks to ship all of our vital records home safe and secure to our temporary data center.  Racks to hold and organize our tapes at our temporary center.  Even a care package of assorted items was sent to support us at the recovery center where we were working. Thank you Kathy DuVall and your MPS team/family.  You are part of a great organization with excellent leadership.

Eddie – Mississippi (Company Impacted by Hurricane Katrina)

 “I would like to pass on my satisfaction with the customer service and product quality of the items we have purchased from your organization.  My sales representative has often gone above and beyond in providing us with media in a timely manner when we were in "crisis" mode for tapes.  She has worked with us in not just rush situations but also customer calls when a product we use may be short in inventory or has a special pricing change which is very helpful.

We use certified single use tapes as the majority of our remote media storage and have found them to be a very reliable medium.  The error factor on these tapes has been less the .2 of one percent and Sheila was very good about replacing the tapes that had problems.  I just wanted to pass on our organization's and my satisfaction with products, support and service you have provided.

Tom – North Carolina

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